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SUPPORT AND FAQS

We hope that your experience with Optimum Body is as effortless as possible, however, we do acknowledge that questions may arise.

 

Where is my order?

We ship your testing kit using Royal Mail first class so it should be with you in 1-2 days. If it has not arrived after 3 days please contact us on bookings@optimumbody.co.uk

Please note customers are responsible for any customs and tax charges for their order.

 

What is my tracking number?

Tracking will be provided to you by the company selected to ship your blood samples. This number will be given to you when your package is sent off.

 

Order Cancellations

If you need to makes changes to your order you will need to contact us within 24 hours of placing the order. 

Cancellation Terms

    - You must contact us within 24 hours.

    - We cannot cancel your order once your blood sample has been collected. 

    - You can view our full refund policy here. 

 

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.

If this happens to you, please reach out with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 

 

Contact us

If we still haven't managed to answer your question please feel free to contact us on info@optimumbody.co.uk and we'll get back to you within 1-2 Business Days :)